General shipping informationUpdated 6 months ago

Do I need to be home to accept the delivery?

You will have the option to select whether or not you need a signature when you receive your shipping confirmation. 

As part of Australia Post 'Delivery Choices', we now offer Safe Drop on all small item deliveries.

This means that if there is no one present to sign for your delivery it will be left in a safe place eg: a carport, or front porch (this location must not be too visible from the road & be out of the weather).

How Safe Drop Works:
1. When you receive your Tracking Email there will be a link asking if you would like to activate Safe Drop.
2. You will be directed to the Australia Post website where you can nominate your Safe Drop location.
3. If there is no one available to sign for your parcel, it will be left in your Safe Drop location.

...it's as simple as that!

If you have not selected Safe Drop & no one is available to sign for your order, a card will be left and the order will be redirected to the nearest Australia Post location. You are then responsible for collecting the parcel (you will be required to show a photo ID).

Can you deliver to Parcel Lockers & PO Boxes?

Yes, we can deliver to Australia Post Parcel Lockers so that you can collect after hours. Australia Post will then send you an email or SMS when your item is ready for pickup.

We can also deliver small items to Post Offices and PO Boxes. This is very quick and simple to arrange.

Do you ship Overseas?

Purchases from the Kanulock Australian website can not be shipped to locations outside of Australia or New Zealand.
Kanulock does operate out of the following regions. Please click on a region from the below list for full detail:
-Europe
-USA

For all other inquiries about please contact us via our Contact Page (green icon at bottom of each page).